Payment & Shipping policy

What payment methods are supported?

We support all Visa, MasterCard, American Express, Diner’s Club credit cards, Debit cards, Net Banking of all major banks and Cash cards. These payments are processed through the highly secure payment gateways of our payment partner PayU India.

Is it safe to shop on your site?

Yes, as safe as it can get. We DO NOT access your credit card or any other payment information or store it in anyway. Your payment information is processed through the highly secured servers of PayU India who ensure the maximum safety for your payment credentials.

What are my Shipping options?

We ship all orders through reputed shipping partners like Pickrr and even India Post Speed Post in some cases. Your package may be sent through any of these couriers based on your pin code location, service availability and quality of the delivery services of our shipping partners in a particular sector, number of items ordered etc. Orders to remote areas, where no courier service is available to the shipping address pin code, may be sent through Speed Post.

Do you apply any shipping charges?

Within India, trinkshop.com provides Free shipping for orders above Rs 499. We offer 2 types of shipping services:-

  • Standard Delivery : We usually charge Rs 50 for standard shipping. Standard Shipping means we dispatch your order within 2-3 days from our warehouse and after that it  takes 2-4 business days to reach at your door step.
  • Express Delivery :We usually charge RS 90 for Express Delivery. Express delivery means we will dispatch your order  within 24 hrs from our warehouse and after that it takes 2-3 business days to reach at your door step.

Do you provide ONE-DAY Delivery?

Yes we provide ONE-DAY delivery only within Delhi NCR region. For ONE-DAY delivery there will be a shipping charge of Rs 80.

We do not provide ONE-DAY delivery services in any other states.

NOTE:

If a customer opts for One-Day delivery for any other state other than Delhi NCR region, the shipping charges will be rescheduled and express delivery will be applied.

What is the process of ONE-DAY Delivery?

ONE-DAY Delivery means it is a 24 hour process.

For E.g.- If a customer orders a product from our website on March 25 at 7 p.m.

So the product will reach the customer on 27th March.

How long does it take to ship and for the orders to arrive?

Normally we ship your orders within 1-2 business days after order placement. After we ship, allow around 6-7 business days for orders to reach you. The delivery time would vary from region to region and sometimes may take few additional business days if your address is in a remote area. Normally orders shipped to metros and other major cities are delivered within 2-3 business days.

 

Please understand that delays caused by courier services or other external factors are beyond our control.

How do I track my package?

Once your order is placed, you will receive the tracking number along with the courier link on your mobile via SMS. You can visit our website to track the packages on the respective websites of the courier companies using the provided tracking number.

I have still not received my order. What should I do?

All orders take 6-7 business days to get delivered.

In most of the cases where an order is being shipped to a company or commercial address, delivery agents are not allowed to hand deliver the packages directly to the consignee or contact person. In such cases check with your courier department/mailroom or security at the entrance who accepts all the packages on behalf of your company.

If you order is being shipped to a residential colony or apartment, check with the security or concierge at the entrance if they have your package.

Also check your order confirmation e-mail to see if your shipping address is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the respective courier agent to get the exact status of your package.

If you still have not received your order after giving it some ample time to arrive, please contact us for assistance.

Change of invoice and billing details

The invoice and shipping charges will be changed if the customer opts for the wrong shipping charges.

Case 1:

If a customer wants shipping in Delhi NCR, he/she can only opt for standard delivery, he/she cannot opt for express delivery. If he/she opts for express delivery, the shipping charges will be changed and standard delivery will be applied.

Case 2:

If a customer wants shipping in outside Delhi, he/she can only opt for express delivery, he/she cannot opt for standard delivery. If he/she opts for standard delivery, the shipping charges will be changed and express delivery will be applied.

 

NOTE:

 

If the customer does not agree with the change of invoice and billing details after placing the order, we will cancel your order by default and will not dispatch your order.

All orders take 5-6 business days to get delivered.

In most of the cases where an order is being shipped to a company or commercial address, delivery agents are not allowed to hand deliver the packages directly to the consignee or contact person. In such cases check with your courier department/mailroom or security at the entrance who accepts all the packages on behalf of your company.

If you order is being shipped to a residential colony or apartment, check with the security or concierge at the entrance if they have your package.

Also check your order confirmation e-mail to see if your shipping address is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the respective courier agent to get the exact status of your package.

If you still have not received your order after giving it some ample time to arrive, please contact us for assistance.

Do you ship internationally?

No, we don’t ship internationally through our Indian store. Our international customers (outside India) can place us the order via email at support@trinkshop.com. Your order will be shipped via reputed courier companies like DHL or Fedex or Aramex.

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